Policies

Use of Personal Information

Information provided by the student to St Augustine's College may be made available to Commonwealth and State agencies pursuant to obligations under the Education Services for Overseas Students (ESOS) Act 2000 and the National Code.

St Augustine's College is required under s19 of the ESOS Act 2000 to tell the Department of Immigration and Border Protection  about certain changes to a student's enrolment, and any breach by the student of a student visa condition relating to attendance or unsatisfactory academic performance.

Dispute Resolution

In the event of a dispute or grievance, between an individual student and the College, procedures are in place to facilitate the resolution of the dispute. If the student remains dissatisfied with the outcome, they may seek independent external mediation. If external mediation is required, by agreement, the parties will appoint independent arbitrators to oversee the resolution of the issue.

This agreement does not remove the right for you to take further action under Australia's consumer protection laws. Dispute resolution processes do not limit the student's rights to pursue other legal remedies.

Course Deferment

This refers to permission granted by the College whereby a student is able to leave their studies and recommence them at an agreed later date.  Parents are required to write to the International Executive Officer requesting deferment.  The student must be informed that deferring his enrolment may affect his student visa.

Other Relevant Policies