Are you passionate about technology and eager to make a difference in an educational environment? St Augustine's College is seeking a proactive and customer-focused ICT Support Officer to join our team.
About the Role
As an ICT Support Officer, you will play a vital role in ensuring the smooth operation of our IT systems across the campus. You'll provide hands-on technical support to staff, students, and the wider school community, helping to create a positive and effective learning atmosphere through reliable technology management.
As a member of our team, your responsibilities will include:
- Respond to helpdesk tickets and service requests with professionalism and efficiency
- Troubleshoot and resolve issues across desktops, laptops, mobile devices, printers and AV equipment.
- Support users with software installations, password resets, and connectivity issues
- Maintain and configure systems including Kissflow workflows
- Deliver exceptional customer service and communicate technical information clearly
- Assist with system maintenance, performance monitoring, and asset tracking
- Contribute to documentation, user guides, and staff training initiatives
- Uphold data security policies and assist with backup and disaster recovery procedures
To be successful in the role you will have:
- Strong communication and interpersonal skills
- Experience in a customer-facing IT support role (education sector experience a plus)
- Familiarity with Windows, macOS, and mobile operating systems
- Basic networking knowledge and experience with cloud-based system
- Exposure to Kissflow or similar workflow platforms is desirable
- Certificate of Diploma in Information Technology (or currently studying)
- The ability to work collaboratively with peers and leadership
- A commitment to the Catholic and St Augustine's educational values
- A commitment to child safety
- A commitment to ongoing personal professional development
Child Safeguarding Statement
St. Augustine’s College is committed to ensuring the safety and well-being of all students. The successful candidate will be required to undergo child protection screening and adhere to our child safeguarding policies.
Why Join Us?
We offer a range of benefits including:
- fantastic culture
- a supportive and collaborative team
- regular staff lunch and morning tea
- opportunities for professional development and growth
- salary sacrifice options.
Applications, including curriculum vitae and the names and contact details of three referees, should be submitted in PDF format.
APPLICATIONS CLOSE MONDAY 18 AUGUST HOWEVER WE WILL BE REVIEWING APPLICATIONS AS THEY ARE RECEIVED SO ENCOURAGE EARLY APPLICATION.
For further information regarding this position, please contact the People and Culture team via email recruitment@saintaug.nsw.edu.au.
No agency inquiries, please.
